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KnowledgeBase
- Frequently Asked Questions
- Logging into the Control Panel
- Changing Name Servers of a Domain Name
- Managing DNS Resource Records
- HTTP API
- Reseller Account Startup Guide
- Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
- Reseller Account Startup Guide Video Tutorials
- Transferring a Domain Name from Another Registrar to Telavir, Inc
- Domain / URL Forwarding
- Customer Control Panel Guide
- Registering and Managing Child Name Servers
- Using the DNS Service
- DNS and types of Resource Records Telavir, Inc allows
- Using the Free Email Service
- Listing, Searching and Managing Domain Name Registration Orders
- Moving or Pushing a Domain Name from one Customer Control Panel to another
- Reseller Guides
- Logging into the Control Panel
- Domain Names
- Listing, Searching and Managing Domain Registration Orders
- Changing Name Servers of a Domain Name
- Managing Whois or Contact Details of Domain Names
- Modifying the Whois (Contact Details) of Domain Names
- Modifying the Whois / Contact Details of a .UK Domain Name
- Managing Contacts from within the Customer Control Panel
- Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
- Resellers: Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
- Checking the Whois for a Domain Name
- Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
- Transferring a Domain Name
- Bulk Actions
- Registering Domain Names in Bulk
- Transferring Domain Names in Bulk
- Renewing Orders in Bulk
- Suspending or Unsuspending Orders in Bulk
- Locking or Unlocking Domain Names in Bulk
- Modifying Domain Names in Bulk
- Enabling / Disabling Theft Protection in Bulk
- Privacy Protecting Domain Names in Bulk
- Listing All Running Bulk Actions
- Enabling Mobile Device Compatibility for your .COM, .NET Website
- Deleting a Domain Name
- Protecting/Locking a Domain Name
- Registering and Managing Child Name Servers
- Suspending / Unsuspending Domain Names
- Moving or Pushing a Domain Name from one Customer Control Panel to another
- Renewing Domain Names
- Domain Name Registration Default Settings
- Viewing Action History
- Restoring a Deleted Domain Name from the Redemption Grace Period
- Domain Name Registration Caveats
- Overview of TLDs (Domain Name Extensions)
- Interpreting Domain Name Check Availability Results
- Interpreting Order Locked In Processing Messages
- Support for Internationalized Domain Names (IDN)
- .ASIA Domain Name Rules/Requirements
- Understanding .EU Domain Names
- .MOBI Domain Name Rules/Requirements
- .NAME Domain Name Rules/Requirements
- .PW Domain Name Rules/Requirements
- .UK Domain Name Rules/Requirements
- .US Domain Name Rules/Requirements
- Identifying CentralNic Domains
- Whois Data Reminders
- RESELLERS: Read this to setup your Domain Registration Business
- DNS
- Domain / URL Forwarding
- Domains Product Maintenance Notices
- Digital Certificates
- Definition and Uses of a Digital Certificate
- Types of Digital Certificates available through Telavir, Inc
- Additional License
- Listing, Searching and Managing Digital Certificate Orders
- Generate a Private Key and Certificate Signature Request (CSR) from your Web Server
- IMPORTANT: Get your Digital Certificate Issued (Digital Certificate Enrollment Process)
- Cancelling your Digital Certificate Order
- Checking the Status and Retrieving your Digital Certificate
- Installing your Digital Certificate on your Web Server
- Displaying the thawte Trusted Site Seal on your website
- Reissuing your Digital Certificate
- Renewing your Digital Certificate
- Deleting a Digital Certificate
- Suspending / Unsuspending Digital Certificate Orders
- Moving or Pushing a Digital Certificate Order from one Customer Control Panel to another
- Digital Certificate Caveats
- RESELLERS: Read this to setup your Digital Certificate Product
- DNS
- Domain/URL Forwarding
- Digital Certificate Product Maintenance Notices
- Domain / URL Forwarding
- Free Email Service
- DNS
- Customer Control Panel Guide
- Reseller Guides
- Read this First: Reseller Account Startup Guide
- View these NEXT: Video Tutorials
- Creating a Demo Reseller Account
- SuperSite and PartnerSite Guide
- What is SuperSite?
- What is PartnerSite?
- Using SuperSite and PartnerSite
- Integrating SuperSite with your Customer Control Panel and your own Control Panel
- Logging into the Admin Area for Customizing the SuperSite and PartnerSite
- Changing the URLs of your SuperSite and PartnerSite
- Customizing your SuperSite and PartnerSite Content
- READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
- Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
- Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
- Configuring Multiple Language Support for SuperSite 2/SuperSite/PartnerSite
- Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
- Edit existing Images of SuperSite and PartnerSite
- Changing CSS files in Supersite and PartnerSite
- Making changes to the JavaScript menu in the SuperSite and PartnerSite
- Adding/Editing your HTML pages in the Supersite and PartnerSite?
- Adding/Editing your Images in the Supersite and PartnerSite
- Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
- Modifying the Links on the Static Bar of your SuperSite
- Removing the Resellers tab from your SuperSite
- Customize the Legal Agreements in SuperSite and PartnerSite
- Customizing the Page Titles of the SuperSite and PartnerSite
- Modifying the Layout of your SuperSite 2 Home Page
- Customizing the Error Messages in the SuperSite and PartnerSite
- Modifying the Contact Us page on your SuperSite
- Changing the Other Payment Options on the Check Out Page of the SuperSite
- Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Telavir, Inc
- Selecting which Products are displayed on your SuperSite/PartnerSite
- Displaying the ICANN logo on my SuperSite/PartnerSite
- Creating Product Coupons though the Coupon Engine
- Optimizing your SuperSite and PartnerSite for Search Engines
- Analyzing Traffic as well as E-Commerce Transactions on your SuperSite and PartnerSite via Google Analytics
- Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
- Saving/Editing a Sitemap of your SuperSite and PartnerSite
- Setting your Robots.txt file for your SuperSite
- Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
- SuperSite and PartnerSite Caveats
- Customizing the Error Messages in the SuperSite and PartnerSite
- Some details are not appearing or not working in your SuperSite and PartnerSite
- Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
- Suggested Retail Price Displayed on your PartnerSite Pricing Pages
- Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
- File Status Indication in your SuperSite/PartnerSite Admin Area
- Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
- Branding Guide
- Customizing the URL for your Control Panels
- Changing the URLs of your SuperSite and PartnerSite
- Integrating your Website and Shopping Cart with your and your Customer's Control Panel
- Customizing the Header and Footer of the Control Panels
- Setting Branded Name Servers
- Specifying your Sign Out URL
- Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
- Specifying Language Preferences
- Displaying the ICANN logo on your SuperSite/website
- Integrating your Website's Login Form with the Control Panel
- Branding Caveats
- Finance & Billing Guide
- Read this First: Understanding the Billing System
- General Overview of Transactions
- Invoices
- Debit Notes
- Receipts & Credit Notes
- General Finance Setting
- Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
- Cancellation of a Pending Invoice/Debit Note explained in Detail
- Discounting an Invoice explained in Detail
- Payment Collection System and Parameters explained
- Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
- Add Funds to your Customers/Sub-Resellers Account
- Subtract Funds from your Customers / Sub-Resellers Account
- Refund Requests of your Customers and Resellers
- Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
- Manage Billing with your Customers / Sub-Resellers
- Raising an Invoice
- Raising a Debit Note
- Raising a Receipt / Credit Note (Adding Funds)
- Balancing (Paying) an Invoice / Debit Note
- Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
- Processing Refund requests of your Customers and Sub-Resellers
- Modifying Total Receipts
- What are Locked Funds?
- IMPORTANT: Handling Orders Locked in Processing
- Managing Payment Gateway Transactions
- Listing / Searching Transactions of your Customers / Sub-Resellers
- Manage Products and Pricing for Sub-Resellers and Customers
- Understanding Pricing Slabs
- Understanding Pricing Bands
- Understanding and Setting Specific Pricing
- Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
- Manage Products and Pricing
- Domain Registration
- Single Domain Linux Hosting
- Single Domain Windows Hosting
- Multi Domain Linux Hosting
- Multi Domain Windows Hosting
- Reseller Linux Hosting
- Reseller Windows Hosting
- Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
- Digital Certificate
- Managing TLD Promotions
- Product Signup
- Understanding and Configuring Indirect Taxation Rules
- My Billing with Telavir, Inc
- Read this First: Understanding the Billing System
- Payment Gateway Integration Guide
- Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
- Payment Gateway Risk Assessment Report
- Managing Payment Gateway Transactions
- Integration with PayPal Gateway
- Integration with Authorize.Net's Credit Card Gateway
- Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
- Integration with version 1 and/or 2 2Checkout Credit Card Gateway
- Integration with WorldPay Credit Card Gateway
- Integration with Skrill (earlier Moneybookers) Credit Card Gateway
- Integration process with Any Other Payment Gateway
- Payment Gateway Caveats
- Reseller Control Panel Guide
- Setting your Personal Information
- Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
- Restriction on Change of Country and Legal Name
- Changing your Control Panel Password
- Change your Personal Identification Number (PIN)
- Setting your Billing, Sales, Support and Abuse Desk Contact Information
- Email Preferences
- SMS Preferences
- Manage Products and Pricing for Sub-Resellers and Customers
- Managing Products
- Managing your Customers
- Adding a Customer
- Listing / Searching your Customers
- Exporting a List of your Customers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Customer's Profile Details
- Suspending / Unsuspending a Customer
- Deleting a Customer
- Billing
- Listing all Orders belonging to a Customer
- Mail Preferences
- Sending Emails to your Customers
- Displaying Announcements in your Customers Control Panel
- Managing your Sub-Resellers
- Adding a Sub-Reseller
- Managing Pending Sub-Reseller Sign-ups
- Listing / Searching Sub-Resellers
- Exporting a List of your Sub-Resellers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Sub-Reseller's Profile Details
- Suspend / Unsuspend a Sub-Reseller
- Listing all Orders belonging to a Sub-Reseller
- Billing
- Sending Emails to your Sub-Resellers
- Displaying Announcements in your Sub-Resellers Control Panel
- Managing Company Users
- Listing All Orders under your Reseller Account
- Reseller Control Panel Tools
- Sending Mails to your Sub-Resellers and/or your Customers
- Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
- Legal Agreements
- Interface Settings
- Reseller Control Panel Caveats
- Setting your Personal Information
- Product Setup Guides
- Domain Registration Setup Guide
- Single Domain Linux Hosting Setup Guide
- Single Domain Windows Hosting Setup Guide
- Multi Domain Linux Hosting Setup Guide
- Multi Domain Windows Hosting Setup Guide
- Reseller Linux Hosting Setup Guide
- Reseller Windows Hosting Setup Guide
- Web Services Setup Guide
- Digital Certificate Setup Guide
- Defining Product Promotions
- Reseller API Guide
- HTTP API
- Access and Authentication
- Request Parameter Data Types
- Response Formats
- API Requests
- Domains
- Check Availability
- Check Availability - IDN
- Suggest Names
- Register
- Transfer
- Validating a Transfer Request
- Renew
- Search
- Getting a Customer's Default Name Servers
- Getting Order Id
- Getting Details of the Domain Registration Order using Order Id
- Getting Details of the Domain Registration Order using Domain Name
- Modifying Name Servers
- Adding Child Name Servers
- Modifying Child Name Server Host Name
- Modifying a Child Name Server IP Address
- Delete Child Name Servers
- Modifying Contacts
- Modifying the Privacy Protection Status
- Modifying the Auth-Code
- Enabling the Theft Protection Lock
- Disabling the Theft Protection Lock
- Get the List of Locks Applied on a Domain Name
- Getting TEL CTH Login Details
- Modifying TEL Whois Preference
- Resending the Transfer Approval Mail
- Releasing a .UK Domain Name
- Cancelling a Transfer
- Suspend
- Unsuspend
- Deleting a domain name
- Restoring a domain name
- Rechecking NS with .DE Registry
- Associating/Dissociating .XXX Membership Token/ID
- Contacts
- Adding a Contact
- Modifying Contact Details
- Getting Contact Details
- Searching for Contacts
- Getting the Default Contact Details
- Associating Extra Details with a specified Contact
- Deleting a Contact
- Adding a .COOP Sponsor
- Getting .COOP Sponsors associated with a Customer
- Getting .CA Registrant Agreement
- Validating Registrant Contact
- Customers
- Sub-Resellers
- Common
- Pricing
- Billing
- Getting Transaction Details of a Customer
- Getting Transaction Details of a Reseller
- Getting Greedy Transactions of a Customer
- Getting Greedy Transactions of a Reseller
- Paying Customer Transactions
- Getting a Customer's Available Balance
- Executing an Order Without Payment
- Search Transactions Of Customers
- Search Transactions of a Reseller
- Search Archived Transactions Of Reseller
- Search Archived Transactions Of Customers
- Getting a Reseller's Available Balance
- Adding Funds in a Customer Account
- Adding Funds in a Reseller Account
- Adding a Debit Note in a Customer Account
- Adding a Debit Note in a Reseller Account
- Adding a Miscellaneous Invoice in a Customer Account
- Adding a Miscellaneous Invoice in a Reseller Account
- Order Management
- Actions
- Legal Agreements
- Payment Gateway
- General
- Products
- Hosting (Email, Legacy Web Hosting, Website Builder, Single Domain Hosting, Multi Domain Hosting, Reseller Hosting and VPS)
- Email, Legacy Web Hosting and Website Builder Plans
- Add
- Renew
- Modify/Upgrade
- Enable SSL
- Disable SSL
- Suspend
- Unsuspend
- Delete
- Get Details
- Get Plan Details
- Get Active Plan Categories
- Get Customer Pricing
- Get Reseller Pricing
- Get Reseller Pricing Based On Pricing Bands (Mock Response)
- Getting Order Id
- Search Orders
- Get Modify/Upgrade Price
- Change Hosting Panel Password
- Get DNS Records
- Single Domain Hosting Plans
- Multi Domain Hosting Plans
- Reseller Hosting Plans
- Enterprise Email
- Email, Legacy Web Hosting and Website Builder Plans
- Free Email Service
- DNS
- Activating the DNS Service
- Managing DNS Records
- Adding IPv4 Address Record
- Adding IPv6 Address Record
- Adding CNAME Record
- Adding MX Record
- Adding NS Record
- Adding TXT Record
- Adding SRV Record
- Modifying IPv4 Address Record
- Modifying IPv6 Address Record
- Modifying CNAME Record
- Modifying MX Record
- Modifying NS Record
- Modifying TXT Record
- Modifying SRV Record
- Modifying SOA Record
- Searching DNS Records
- Deleting DNS Record (Deprecated)
- Deleting IPv4 Address Record
- Deleting IPv6 Address Record
- Deleting CNAME record
- Deleting MX record
- Deleting NS record
- Deleting TXT Record
- Deleting SRV Record
- Domain Forwarding Service
- Digital Certificates
- Email Service Management
- Email Accounts
- Add User
- Add Forward Only Account
- Get User Details
- Modify User Details
- Suspend User
- Suspend Users
- Unsuspend User
- Unsuspend Users
- Search Users
- Get No Of Users
- Change Password
- Reset Password
- Update Auto Responder
- Authenticate User
- Delete User
- Delete Users
- Add Admin Forwards
- Delete Admin Forwards
- Add User Forwards
- Delete User Forwards
- Domains
- Mailing Lists
- Email Accounts
- Domains
- Managing DNS, Email, Hosting, Website Builder Services through your HTTP API Integration
- Change Log
- SOAP API
- Read this First: General API Integration Instructions
- Sample API Flow
- Java API Kit
- PHP API Kit
- .NET API Kit
- Perl API Kit
- Managing DNS, Email, Hosting, Live Chat, Website Builder Services through your SOAP API Integration
- Server Error Format Description
- Common API Examples and Errors
- Emulate and Debug your API Calls
- Procedure To Retrieve XML Sent And Received
- IMPORTANT: API Abuse
- IMPORTANT: Modification of Result of Search calls made using the API
- Data Validation of Parameters passed in an API Method Call
- HTTP API
- Important Notices
- Maintenance Notices
- Domains Product Maintenance Notices
- 2013
- June 2013
- May 2013
- April 2013
- .IN Unavailability Notice: April 20, 2013
- .CC, .TV Unavailability Notice: April 30, 2013
- .COM, .NET Unavailability Notice: April 28, 2013
- .INFO Unavailability Notice: April 20, 2013
- .ORG Unavailability Notice: April 20, 2013
- .NAME Unavailability Notice: April 14, 2013
- .UK Unavailability Notice: April 10, 2013
- March 2013
- February 2013
- January 2013
- 2012
- December 2012
- November 2012
- October 2012
- September 2012
- .COM, .NET Unavailability Notice: September 30, 2012
- .ASIA Unavailability Notice: September 29, 2012
- .CC and .TV Unavailability Notice: September 27, 2012
- .NAME Unavailability Notice: September 16, 2012
- .CC and .TV Unavailability Notice: September 13, 2012
- .BIZ Unavailability Notice: September 8, 2012
- .US Unavailability Notice: September 8, 2012
- .UK Unavailability Notice: September 5, 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- 2011
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- .COM, .NET Unavailability Notice: 29 April, 2011
- .EU Unavailability Notice: 27 April, 2011
- .COM, .NET Unavailability Notice: 15 April, 2011
- .ORG Unavailability Notice: 9 April, 2011
- .INFO Unavailability Notice: 9 April, 2011
- .ASIA Unavailability Notice: 9 April, 2011
- .EU Unavailability Notice: 6 April, 2011
- .NAME Unavailability Notice: 3 April, 2011
- .IN Unavailability Notice: 2 April, 2011 (Cancelled)
- March 2011
- .ORG Unavailability Notice: 31 March, 2011
- .ASIA Unavailability Notice:26 March, 2011
- .EU Unavailability Notice: 16 March, 2011
- .MN, .BZ Unavailability Notice:12 March, 2011
- .EU Unavailability Notice: 9 March, 2011 (Cancelled)
- CentralNic Unavailability Notice: 6 March, 2011
- .MOBI Unavailability Notice: 5 March, 2011
- .COM, .NET Unavailability Notice: 2 March, 2011 (Cancelled)
- February 2011
- January 2011
- 2010
- 2013
- Digital Certificate Product Maintenance Notices
- System Maintenance Notices
- Domains Product Maintenance Notices
- Maintenance Notices